Legal
Terms & Conditions
These Terms and Conditions constitute a legally binding agreement between you and Cascade Pivot governing your use of this website and any services you engage. Please read them carefully before proceeding. Last updated: May 2025.
Agreement to terms
By accessing this website or engaging any service offered by Cascade Pivot, you enter into a binding agreement with the terms described on this page. These Terms and Conditions apply alongside our Terms of Service and Privacy Policy.
If you are engaging a service on behalf of a household or other group, you confirm that you have the authority to bind that group to these terms.
User obligations
1. Conduct requirements
When interacting with this website or engaging in any communication with Cascade Pivot, you agree to act respectfully and in good faith. Harassment, abuse, or threatening behaviour directed at any person associated with Cascade Pivot is not permitted and will result in the immediate termination of any service engagement.
2. Prohibited content and activities
You agree not to:
- →Submit false, defamatory, or misleading information
- →Infringe upon the intellectual property rights of Cascade Pivot or any third party
- →Use this site or its services for any unlawful purpose
- →Attempt to interfere with the technical operation of the website
3. Age requirements
You must be at least 18 years of age to engage any paid service offered by Cascade Pivot. Minors may use the website for general browsing under the supervision of a parent or legal guardian.
4. Compliance with laws
You are responsible for ensuring that your use of this website and our services complies with all applicable laws and regulations in your jurisdiction, including those relating to data protection, consumer rights, and digital communications.
Liability and warranties
5. Disclaimer of warranties
This website and its content are provided on an "as is" basis. Cascade Pivot makes no warranties, express or implied, regarding the accuracy, completeness, or fitness for a particular purpose of any content or service offered. Results described on this site reflect general household experiences and are not guaranteed for any individual.
6. Limitation of liability
To the fullest extent permitted by applicable law, Cascade Pivot shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of this website or our services, including but not limited to loss of data, loss of revenue, or personal injury.
7. Indemnification
You agree to indemnify and hold harmless Cascade Pivot and its associates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your violation of these Terms and Conditions or from your use of this website or services in a manner not authorized herein.
8. Force majeure
Cascade Pivot shall not be held liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, illness, connectivity failures, or government restrictions.
9. Third-party links
This website may contain links to external websites. Cascade Pivot does not endorse, control, or accept responsibility for the content of those sites. Visiting linked sites is at your own risk.
Legal information and disputes
10. Governing law
These Terms and Conditions are governed by and construed in accordance with the laws of Japan. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Japan.
11. Dispute resolution
In the event of a dispute, we encourage you to contact us first through the Contact page to resolve the matter informally. We will make reasonable efforts to reach a fair resolution before any formal proceedings are initiated.
12. Severability
If any clause of these Terms and Conditions is found to be unenforceable or invalid under applicable law, that clause shall be modified or removed to the minimum extent necessary, and the remaining terms shall continue in full force and effect.
13. Modifications to terms
Cascade Pivot reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on this page with a revised date. Continued use of the website or services following any modification constitutes acceptance of the revised terms.
Payment, cancellation and refund procedure
Where Cascade Pivot offers paid sessions, programmes or consultations, fees are quoted in Japanese yen and may be subject to Japanese consumption tax (currently 10 percent) where applicable. Payment is due in advance unless otherwise agreed in writing. Cancellations received more than 72 hours before a scheduled session receive a full refund; cancellations between 72 and 24 hours receive a 50 percent refund or a single complimentary reschedule; cancellations under 24 hours and no-shows are non-refundable. Refunds are processed via the original payment method within 14 business days. If a refund cannot be issued via the original method (e.g., expired card), we will contact you to arrange a bank transfer to a verified Japanese account.
Limitation of liability and indemnity
To the maximum extent permitted by Japanese law, Cascade Pivot shall not be liable for indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or business opportunity, even if we have been advised of the possibility of such damages. Our total cumulative liability for any claim arising from your use of our services shall not exceed the greater of (a) the fees paid by you to Cascade Pivot in the six months preceding the event giving rise to the claim or (b) ten thousand Japanese yen (¥10,000). You agree to indemnify and hold harmless Cascade Pivot and its representatives from any third-party claim arising from your breach of these Terms or your unlawful use of our services.
Account suspension, termination and data return
Cascade Pivot reserves the right to suspend or terminate your access to paid services at our reasonable discretion where (i) you materially breach these Terms; (ii) we are required to do so by Japanese law, regulation, or court order; or (iii) continued provision would expose us or other users to material risk of harm. On termination, we will return or securely delete personal data we hold about you within a reasonable period, save for records we are legally required to retain. Termination does not affect rights or obligations accrued before the date of termination, including any outstanding payment obligations.
Contact — personal-information protection manager
Cascade Pivot — Personal Information Protection Manager
Address: 〒179-0072 Tokyo, Nerima Ward, Hikarigaoka,
Phone: +81 3-3979-5184
Email: info@cascadepivot.com
For complaints regarding personal-information handling that we cannot resolve to your satisfaction, you may contact the Personal Information Protection Commission of Japan (PPC, 個人情報保護委員会) at www.ppc.go.jp.